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Visa & Travel Document Services in Malaysia

Visa & Travel Document Services in Petaling Jaya

A guide to Petaling Jaya's 27 visa and travel document agencies: what they handle, what to check before booking, and how we rank them.

Visa and travel document services cover the paperwork side of going abroad: visa applications and renewals, document attestation, passport-related errands, travel insurance sign-up, and sometimes flight or itinerary support that a visa application needs as proof of travel. In Petaling Jaya, 27 businesses in this category range from small agents working out of a shopfront in Section 14 or SS2 to larger travel agencies near Jaya One and Damansara Uptown that bundle visa processing with tour packages.

Before handing over your passport and documents, check a few things. Ask whether the agent has handled your specific destination recently, since embassy requirements change often and a China, Schengen, or US visa each has its own document checklist. Get a clear, written breakdown of the service fee versus the embassy or consulate fee, since these are separate charges. Confirm turnaround time in writing, and ask what happens if the application is rejected: some agents offer a partial refund on their service fee, others don't.

Our scoring weighs how consistently an agency delivers on turnaround promises, how clearly they explain requirements and costs upfront, and how they handle problems when an application hits a snag. For the full ranked list with our reasoning on each pick, see the best tour agencies in Petaling Jaya guide, and read our methodology for how we score and verify listings.

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All visa & travel document services in Petaling Jaya, ranked by score and relevance

25 businesses, scored on recent reviews. The order weighs each business's overall score by how much of its reviewed work is visa & travel document services, so a lower-scored specialist can rank above a higher-scored generalist.

GSI Travel Sdn Bhd
#1
85

GSI Travel Sdn Bhd

4.7(134)✓ Google-verified

GSI Travel handles visa applications and curated group tours with consistent professionalism. Reviewers repeatedly credit named staff like Amenda for speedy Canada visa processing, step-by-step guidance, and reliable follow-up that reduced stress and delivered approvals. Tour groups to Guizhou and beyond attract praise for engaging guides, comfortable hotels, good meals, and well-timed itineraries that let travellers relax without feeling rushed. Owners and tour leaders are present and attentive, drivers are skillful, and language barriers do not get in the way of clear communication.

Custom & Private ToursVisa & Travel Document ServicesCorporate & Group Tours
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Azuki Tours Sdn. Bhd.
#2
83

Azuki Tours Sdn. Bhd.

4.9(36)✓ Google-verified

Reviewers consistently highlight Azuki's attentive guides and drivers who make tours engaging and informative. Named staff like Rosli, Eng Seong, Ezy, and Vincent receive specific praise for professionalism and knowledge. Teams adjust itineraries to suit guests and respond promptly to requests, even through flight disruptions. Package pricing stays within budget requests. The business handles multi-day trips across Malaysia and Borneo (Kuching, Kota Kinabalu, Langkawi, Penang, Cameron Highlands, Melaka) with hotels included. School groups, families, and corporate teams report smooth logistics and comfortable vehicles. Ms. Asmah, Ms. Faida, and the administrative team coordinate details behind the scenes, earning travellers' confidence and repeat recommendations.

Day Tours & City SightseeingAdventure & Outdoor ToursCustom & Private Tours
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Key Term Holidays Sdn. Bhd.
#3
82

Key Term Holidays Sdn. Bhd.

4.8(62)✓ Google-verified

Reviewers mention a steady, well-run service with a 4.8 average across 62 Google reviews. Staff named Tava and Gomathi come up often for planning and daily check-ins. One older review flags extra upgrade costs at activity sites.

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Travelution Holidays Sdn Bhd
#4
81

Travelution Holidays Sdn Bhd

4.9(43)✓ Google-verifiedPublishes prices

Reviewers say Travelution makes Club Med trips easy to book and handle. Many name Marvin Ng for quick replies, careful planning and follow-up before and during the stay. Group and family trips draw the most praise. Customers mention smooth changes, last-minute fixes and help with kids' programmes. A few say the team kept them updated all the way through. One low rating blamed a hotel, not the agency's service.

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PJ STAR TRAVEL AND TOURS SDN BHD
#5
72

PJ STAR TRAVEL AND TOURS SDN BHD

4.8(23)✓ Google-verifiedPublishes prices

Reviewers consistently praise visa processing speed and staff professionalism. PJ Star handles Malaysia, Thailand, Vietnam, Indonesia, and Pakistan visa applications smoothly, with guides walking customers through documentation. Customer service stays responsive throughout approval. One booking failed when staff did not verify pet airline policies upfront, leaving the customer with an invalid ticket and no refund; this stands out as a gap in pre-purchase verification.

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KEMBARA KHALIFAH TRAVEL SDN. BHD.
#6
63 low data

KEMBARA KHALIFAH TRAVEL SDN. BHD.

4.8(16)✓ Google-verifiedPublishes prices

A travel agency in Petaling Jaya offering umrah, tour, and cruise packages across Malaysia and Asia. Nearly all reviews are five-star, citing professional service and friendly staff.

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VIYAN TRAVEL & TOURS SDN BHD
#7
88

VIYAN TRAVEL & TOURS SDN BHD

5.0(108)✓ Google-verified

Reviewers paint a steady picture of trips that run smoothly from start to finish. Guests often praise the food, the planning, and the helpful team. Several recall being looked after well, from a 39-person group to families visiting from abroad. Guides get named praise for finding good restaurants and sharing local history. Some reviews mention hotels and transport as well. Most feedback is short and upbeat, so the detail on individual tours is thin.

Day Tours & City SightseeingCorporate & Group ToursVisa & Travel Document Services
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Joel Travel & Tours Sdn Bhd
#8
62 low data

Joel Travel & Tours Sdn Bhd

4.2(12)✓ Google-verified

Joel Travel has 12 Google reviews averaging 4.2. Recent reviews are few and mostly older. Past group clients praised punctual drivers, but one 1-star review reports a long late pickup and unanswered contact.

Day Tours & City SightseeingAirport Transfer & Transport ServicesCustom & Private Tours
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SafarTrips
#9
86

SafarTrips

5.0(63)✓ Google-verified

SafarTrips delivers umrah pilgrimages where family comfort and spiritual care rank equally. Led by Rizal and mutawifs including Ustaz Syafiq and Ustaz Anwar, they handle accessible travel for elderly guests and wheelchair users, arrange hotels within sight of Masjidil Haram, and stay responsive before and during the journey.

Day Tours & City SightseeingMuslim-Friendly / Halal ToursVisa & Travel Document Services
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ANDALUSIA Kelana Jaya
#10
82

ANDALUSIA Kelana Jaya

4.6(98)✓ Google-verified

Reviewers who attended the Umrah talks say the lectures are clear and easy to follow. Many say the sessions taught them the methods, conditions, and pillars of Umrah. Staff get praise for patience and fast replies to questions. Visa and document help also gets good marks. One reviewer picked up bags and handed in papers for biometrics, and called the staff service very good. A few reviews are short, one-word praise with no detail.

Visa & Travel Document ServicesCorporate & Group Tours
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Apple Vacations Sdn Bhd (1 Utama Branch)
#11
84

Apple Vacations Sdn Bhd (1 Utama Branch)

4.9(352)✓ Google-verifiedPublishes prices

Apple Vacations is known for premium Asia tour packages, especially Japan and China, with strong reputation for curated culinary experiences and proficient booking staff. Most reviewers report smooth bookings and positive anticipation, though one family recounted a distressing trip where the tour leader's dismissive tone, rushed pace, and poor room coordination for young children undermined the experience.

Muslim-Friendly / Halal ToursCorporate & Group ToursVisa & Travel Document Services
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MN Ajwa Travel & Tours Sdn Bhd (Destinasi2u)
#12
84

MN Ajwa Travel & Tours Sdn Bhd (Destinasi2u)

4.9(117)✓ Google-verified

Reviewers praise the group trips, especially the guides who explain each site in depth. Umrah, Uzbekistan, Wali Songo and Singapore trips all get good marks. One reviewer wanted a smaller bus for long rides.

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Nuh Travel & Tours
#13
85

Nuh Travel & Tours

4.8(1184)✓ Google-verified

Reviewers on this page describe well-run trips led by tour leaders who know their destinations. Recent European trips, including Switzerland and Scandinavia, drew strong praise for planning, pacing, and friendly guidance. Most ratings sit at five stars across the listing. Reviews also mention a few weak spots. One Umrah pilgrim said the hotel, stops, and breakfast did not match the briefing and itinerary. A Scandinavia traveller found the reheated pre-packed dinners disappointing. Expect a few gaps in food and itinerary delivery.

Day Tours & City SightseeingCustom & Private ToursMuslim-Friendly / Halal Tours
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Tourland Travel Sdn Bhd
#14
84

Tourland Travel Sdn Bhd

4.8(76)✓ Google-verified

Reviewers describe group trips that ran smoothly, with guides who explained sights clearly and kept travellers informed. Several reviews name individual guides and back-office staff for going the extra mile on the itinerary and coordination. Feedback is almost all five-star and warm, with a few praising the pace and the mix of landmarks, city life, and local food. One reviewer calls the firm good value for big MICE groups and says it does not chase payment. Complaints are rare in the recent set, and the reviews lean heavily on guide praise.

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Amwaj Travel & Tours Sdn Bhd
#15
81

Amwaj Travel & Tours Sdn Bhd

5.0(21)✓ Google-verifiedPublishes prices

Every review across Amwaj's profile praises the same core experience: friendly, knowledgeable staff who explain Umrah logistics clearly, reasonable pricing that undercuts competitors, and smooth logistics from booking through travel. Families particularly value the Flexi package option for private travel without large groups. The business distinguishes itself through Umrah course sessions (led by Ustaz Arif and Ustaz Ahmad Arif) that educate participants before departure, comfortable facilities for these courses, and hospitality touches like refreshments. Corporate teambuilding and custom family packages round out their service mix beyond religious travel.

Corporate & Group ToursVisa & Travel Document ServicesAirport Transfer & Transport Services
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Square Traveller Sdn Bhd
#16
80

Square Traveller Sdn Bhd

4.7(84)✓ Google-verified

Reviewers keep coming back to the same thing: the tour leader takes great photos and keeps the group safe and comfortable. Trips to Lake Baikal, Iceland, Harbin and Oman come up often, and many guides are named by reviewers. Itineraries are described as well planned, with time to enjoy each stop. The main caveat is communication before booking. One 1-star reviewer waited months for replies to repeated enquiries. Several reviewers also mention good food, comfortable hotels, and birthday touches like a cake for a travel mate.

Corporate & Group ToursVisa & Travel Document ServicesAirport Transfer & Transport Services
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SAAG Travel & Tours Sdn. Bhd.
#17
75

SAAG Travel & Tours Sdn. Bhd.

4.7(22)✓ Google-verified

Pilgrims often praise the mutawif for patience, clear explanations, and stories from the Prophet's life. Reviewers also call the Umrah and Haramain trips well organized. One recent one-star review disputes a refund, which is the main caution.

Corporate & Group ToursVisa & Travel Document ServicesAirport Transfer & Transport Services
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Via Vacation and Travel Sdn Bhd
#18
74

Via Vacation and Travel Sdn Bhd

4.3(461)✓ Google-verified

Most reviewers describe a smooth overseas trip with flights, transport, meals and hotels arranged well. Tour leader Adib comes up again and again, praised as friendly, patient and knowledgeable. Several guests say they plan to book again. Reviews point to a few small gaps. One guest called the long bus journeys on the UK trip a drawback. Another missed Table Mountain in South Africa because of strong wind and fog, and one reviewer asked for a discount for repeat customers.

Day Tours & City SightseeingMuslim-Friendly / Halal ToursVisa & Travel Document Services
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MIAH WORLD TOURS & TRAVELS
#19
74 low data

MIAH WORLD TOURS & TRAVELS

5.0(27)✓ Google-verified

All 27 reviews are five-star. Customers praise responsive planning, competitive ticket prices, and knowledgeable guides. Itineraries are tailored to individual needs, with airport transfers and accommodations arranged smoothly.

Day Tours & City SightseeingCustom & Private ToursCorporate & Group Tours
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Welcome Holidays Sdn. Bhd.
#20
69

Welcome Holidays Sdn. Bhd.

4.2(43)✓ Google-verified

Welcome Holidays earns strong marks for multi-country tours across Europe, Scandinavia, and the Middle East, where director Mr. Guru and his team consistently deliver attentive service and thoughtfully paced itineraries. Reviewers highlight quality meals, accessible hotel stays, and genuine care for older travellers; recent ventures include Scandinavian tours and European trips pairing six countries with Dubai. Watch for occasional staffing delays and mixed feedback on vehicle comfort during lengthy transfers.

Corporate & Group ToursVisa & Travel Document ServicesDay Tours & City Sightseeing
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Sunway Travel Sdn Bhd
#21
60

Sunway Travel Sdn Bhd

4.0(37)✓ Google-verifiedPublishes prices

Reviewers praise named agents like Emily and Ayu for quick help with rebookings and trip planning. Several 1 and 2 star reviews complain about slow replies, quoted rooms that differed from bookings, and a group whose seats were split. Detail is limited to 30 recent reviews.

Visa & Travel Document ServicesCorporate & Group ToursCustom & Private Tours
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Grand Holidays Travel & Tours Sdn. Bhd.
#22
63

Grand Holidays Travel & Tours Sdn. Bhd.

4.1(21)✓ Google-verified

Grand Holidays earns steady praise for handling cruises smoothly, with staff like Wendy and Ms. Moon earning specific mention for staying in touch before departure and securing good rates. Recent reviews emphasize stress-free bookings and detailed updates. Older complaints about communication lapses and language barriers on group tours persist in the record, though recent five-star feedback suggests improvement. The core strength is cruise packaging, especially Royal Caribbean, where customers report thorough coordination and competitive pricing. Phone responsiveness and guide English proficiency remain watch-outs for multiracial groups.

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Eiman Travel & Tours Sdn. Bhd. HQ
#23
64 low data

Eiman Travel & Tours Sdn. Bhd. HQ

4.7(25)✓ Google-verified

Reviewers consistently praise Eiman Travel for handling complex multi-leg Umrah bookings smoothly and checking in on guests during their journey. Staff, notably Aqib and Ustaz Dato' Zawawi, go beyond standard service to resolve requests and ensure satisfaction.

Visa & Travel Document ServicesMuslim-Friendly / Halal ToursCustom & Private Tours
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VIP- Corporate Travel & Tours Sdn Bhd
#24
51 low data

VIP- Corporate Travel & Tours Sdn Bhd

5.0(1)✓ Google-verified

Only one Google review exists, and it gives five stars. No review text is available, so the evidence is too thin to judge service quality.

Day Tours & City SightseeingCorporate & Group ToursVisa & Travel Document Services
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JKC Travel & Tours
#25
52 low data

JKC Travel & Tours

4.3(9)✓ Google-verified

One long-standing client praised five years of reliable service; others noted friendly staff and fast booking. Older complaints flag unclear charges on tickets and unresponsive phone support, though most recent feedback is positive.

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Common questions about visa & travel document services

How much do visa services cost in Petaling Jaya?
Agent service fees typically run from around RM50 to RM300 per application depending on complexity, on top of the actual visa fee charged by the embassy or consulate, which varies by country. Attestation or courier add-ons cost extra, so ask for an itemised quote before you commit.
How long does visa processing usually take?
It depends entirely on the destination country, not the agent. Some Southeast Asian e-visas clear in a few days, while Schengen or US visas can take two to six weeks including embassy interview slots. A good agent will tell you the embassy's current processing time rather than quoting a fixed number for every country.
What documents should I have ready before visiting an agent?
At minimum bring your passport with at least six months' validity, passport photos to the destination's exact specification, proof of employment or income, and a rough travel itinerary. Specific visas often need bank statements, hotel bookings, or an invitation letter, so ask for the checklist for your destination in advance.
How can I tell if a visa agent is reliable?
Look for one that gives you a written fee breakdown, explains rejection risk honestly instead of promising guaranteed approval (no agent controls embassy decisions), and has recent experience with your specific destination country rather than general travel booking only.

Last updated 2026-10-15