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Sunway Travel Sdn Bhd

Updated 2026-10-15 · 5,102 reviewed · 306 listed · Scored from 37 Google reviews · How we rank ›

4.0(37) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Visa & Travel Document ServicesCorporate & Group ToursCustom & Private Tours
Sunway Travel Sdn Bhd
Location
Bandar Sunway, Petaling Jaya
Services
Visa & Travel Document Services, Corporate & Group Tours, Custom & Private Tours
Reviews
37
Ranking
#59 in Visa & Travel Document Services
Best for
Travellers who want a named agent to handle flights and packages

Business data from Google Business Profile, checked 2026-10-15. Facts from the business's own website were fetched 2026-08-17.

What reviewers think

Reviewers praise named agents like Emily and Ayu for quick help with rebookings and trip planning. Several 1 and 2 star reviews complain about slow replies, quoted rooms that differed from bookings, and a group whose seats were split. Detail is limited to 30 recent reviews.

Praised for
  • Responsive staff who help with last-minute bookings
  • Calm handling of flight cancellations and rebooking
  • Well-planned overseas trips
  • Long-term repeat clients
Watch-outs
  • Slow service and pushy agent tone
  • Room or date details differing from what was agreed
  • Group flight seats split apart
  • Prices seen as high
friendly-staffresponsive-communicationwell-organizedpoor-communicationoverpricedlast-minute-changes
Best for: Travellers who want a named agent to handle flights and packages
Think twice if: Check room types and dates in writing. Two low reviews report mismatches and slow replies.

Strengths

  • Named agents praised for quick responses
  • Help with flight rebooking during disruptions
  • Wide package list, domestic and overseas
  • Repeat clients over several years

Worth knowing

  • Reviewers name Emily, Ayu, and Lee Min for praise
  • Website lists KPL-0210 as a certification or claim
  • Website lists Piano Land Cruise trips
  • Website lists Redang, Mulu Caves, and Taman Negara packages

What reviews say by service

Corporate & Group Tours
One group of 11 reported flight seats split apart, and reviewers did not describe corporate work.
Custom & Private Tours
Reviewers praise a Piano Land Cruise trip and a planned Australia trip; website lists private tours.

How it compares

  • Rated 4 against a 4.65 average across the 72 visa & travel document services businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 50
Review volume 69
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30

Rating breakdown

5
23
4
5
3
2
2
0
1
7

Questions people ask

Are the package prices fixed?
The website lists packages from set prices marked with an asterisk, but the page does not explain what the asterisk covers.
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Last updated 2026-10-15