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Grand Holidays Travel & Tours Sdn. Bhd.

Updated 2026-10-15 · 5,102 reviewed · 306 listed · Scored from 21 Google reviews · How we rank ›

4.1(21) 63 composite score See reviews on Google ✓ Google-verified
Day Tours & City SightseeingCorporate & Group ToursVisa & Travel Document Services
Grand Holidays Travel & Tours Sdn. Bhd.
Location
Damansara Utama, Petaling Jaya
Services
Day Tours & City Sightseeing, Corporate & Group Tours, Visa & Travel Document Services
Reviews
21
Best for
Families and couples booking cruise holidays who want hands-on pre-trip support and competitive packages.

Business data from Google Business Profile, checked 2026-10-15.

What reviewers think

Grand Holidays earns steady praise for handling cruises smoothly, with staff like Wendy and Ms. Moon earning specific mention for staying in touch before departure and securing good rates. Recent reviews emphasize stress-free bookings and detailed updates. Older complaints about communication lapses and language barriers on group tours persist in the record, though recent five-star feedback suggests improvement.

The core strength is cruise packaging, especially Royal Caribbean, where customers report thorough coordination and competitive pricing. Phone responsiveness and guide English proficiency remain watch-outs for multiracial groups.

Praised for
  • responsive communication
  • professional staff
  • cruise expertise and deals
  • detailed planning and updates
  • friendly and helpful agents
Watch-outs
  • slow response and no contact
  • booking delays and price changes
  • poor guide language skills on group tours
  • inconsistent service quality across trips
friendly-staffresponsive-communicationwell-organizedknowledgeable-guidegood-valuepunctual
Best for: Families and couples booking cruise holidays who want hands-on pre-trip support and competitive packages.
Think twice if: Language proficiency varies; past complaints about guide English on multiracial group tours, and phone contact lapses reported in earlier reviews.

Strengths

  • Cruise specialist with competitive deals
  • Proactive pre-trip updates and communication
  • Named agents (Wendy, Ms. Moon) known for follow-up
  • Multiday cruise trip coordination

Worth knowing

  • Staff member Wendy named for proactive updates and deal sourcing
  • Staff member Ms. Moon noted for friendliness and information
  • Royal Caribbean cruise packages frequently praised
  • Pre-trip updates described as keeping customers informed up to departure
  • Korea group tour had guide language barriers (English/Mandarin only)

What reviews say by service

Day Tours & City Sightseeing
Tour coordination praised for Royal Caribbean cruises and multiday trips; past language barrier complaint on Korea group tour.
Corporate & Group Tours
Historical complaints of poor guide English on multiracial group tours; no recent group-specific praise.
Visa & Travel Document Services
Service listed but no review evidence of customer experience.

How it compares

  • Rated 4.1 against a 4.6 average across the 140 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 58
Review volume 58
Review recency 68
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
15
4
1
3
1
2
1
1
3

Questions people ask

Does Grand Holidays specialise in any particular cruise line?
Yes. Royal Caribbean cruises are frequently mentioned in reviews, with customers citing good deals and strong booking support from the team.
Who are the staff I might work with?
Wendy and Ms. Moon are named in reviews for handling bookings, providing updates, and securing competitive rates. Both are noted for staying in regular contact before trips.
How far in advance will they keep me updated?
One reviewer reported receiving regular progress updates for over a year leading up to a cruise departure in April 2025, showing the company maintains long-term contact.
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Last updated 2026-10-15