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Irkaz Travel & Tours Sdn Bhd

Updated 2026-08-17 · 4,874 reviewed · 305 listed · Scored from 509 Google reviews · How we rank ›

5.0(509) 94 composite score See reviews on Google ✓ Google-verified
Day Tours & City SightseeingCorporate & Group ToursAirport Transfer & Transport Services
Irkaz Travel & Tours Sdn Bhd
Services
Day Tours & City Sightseeing, Corporate & Group Tours, Airport Transfer & Transport Services
Reviews
509

What recent reviews say

Pilgrims consistently report smooth, meaningful Umrah journeys with Irkaz across all phases: registration through return. Staff including Mutawif Ustaz Saifuddin, Ustaz Faiz, and manager Haji Bard combine patient worship guidance with historical Islamic context and supportive group dynamics. Hotels near the mosques, Saudia Airlines flights, and attentive care create a calm, confident worship environment that reviewers recall as transformative.

The business delivers more than logistics. Pilgrims praise sirah teachings during site visits, flexible requests beyond itinerary, and a family atmosphere despite meeting strangers. Content creator Danish captures memories through photos and videos. Reviewers mention pre-departure Umrah courses and consistently cite professional, friendly service throughout the 12-day packages.

Praised for
  • experienced and knowledgeable staff
  • well-organized arrangements
  • responsive communication
  • authentic religious guidance
  • comfortable accommodations
knowledgeable-guidewell-organizedfriendly-staffresponsive-communicationauthentic-experience
Best for: First-time Umrah pilgrims seeking structured guidance, religious education, and organized family group dynamics.
Think twice if: One review suggests first-time pilgrims might benefit from additional restaurant guidance during free meal periods.

Strengths

  • Experienced Mutawif and Islamic scholars guide worship and history
  • Organized pre-departure courses and logistics
  • Hotels positioned near holy mosques
  • Flexible itinerary responsiveness to pilgrim needs

Worth knowing

  • Named staff: Haji Bard (manager), Mutawif Ustaz Saifuddin, Ustaz Faiz, Danish (content creator/photographer)
  • Pre-departure Umrah courses offered (two sessions mentioned)
  • Typical 12-day packages with Saudia Airlines flights (KUL-JED, MED-KUL)
  • Accommodations mentioned: Jumeirah Jabal Omar in Mecca, Grand Millenium Al Haram in Medina
  • Professional content creation (photos and videos included)

What reviews say by service

Day Tours & City Sightseeing
Not directly evidenced; Irkaz focuses on multi-day Umrah/Hajj packages rather than single-day city tours.
Corporate & Group Tours
Reviews reflect organized group pilgrimages with 12-day itineraries; well-managed group dynamics praised.
Airport Transfer & Transport Services
Transportation add-ons listed on website; reviews confirm flights (Saudia Airlines) and ground transfers included in packages.

How it compares

  • Rated 5 against a 4.59 average across the 250 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Score
Star rating 99
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
503
4
2
3
3
2
0
1
1

Common questions

Do you offer pre-departure training?
Yes. Reviewers mention attending Umrah courses (two sessions) before departure to prepare for worship.
What are typical package lengths?
Reviewers reference 12-day, 10-night packages (12H 10N) with flights on Saudia Airlines and stays in Mecca and Medina.
Who provides religious guidance during Umrah?
An experienced Mutawif (guide) such as Ustaz Saifuddin leads worship instruction and shares Islamic history at holy sites; assistants help with photos and logistics.

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Last updated 2026-08-17