70
TUI International Holiday (Malaysia) Sdn. Bhd.
4.2(93)✓ Google-verified
When TUI staff engage, they handle rebooking, flight changes, and refunds with care. One agent, Syafiq, drew specific praise for guiding a complex booking. However, recent complaints centre on unresponsive communication: customers report two-month email silences, unanswered phones, and no help during airline disruptions. Earlier reviews celebrated prompt replies; recent ones suggest this has shifted. The complaint pattern is concrete: hidden international transaction fees appear on statements, and package upgrades charge 10% more than booking direct. Several customers note the phone system plays only automation, and finding a working email has proven difficult. Price transparency and consistent communication remain points of tension.
Day Tours & City SightseeingCorporate & Group ToursAirport Transfer & Transport Services
