Most reviewers praise Eden Tours for thoughtful planning and attentive staff, especially consultant July who handles booking-to-return care. However, one serious complaint alleges unpaid overseas accommodation and tour fees, with the business allegedly ignoring lawyer letters and hiding from debt obligations in Thailand and Taiwan.
Based on limited recent reviews, so treat this as low-confidence.
All five reviews praise Seiyon for dependable, friendly service. Wendy is named for helping solve a booking crisis; staff texts updates, handles last-minute bookings, and delivers clean cars. Prices compete well against KL rivals, and one reviewer noted a refund arrived unusually fast after returning the vehicle to a different location than pickup.
Two positive reviews praise staff warmth and booking ease; a third gives five stars without detail. Limited evidence on tour quality or value.
PTS orchestrates small group and private tours to mainland China with meticulous itineraries that feel unhurried. Eric Chong, A-Qiang, Su, and other guides are consistently praised for attentiveness, helpfulness with photography, and warm care-from airport luggage assistance to strawberry gifts for the group. Reviewers report balanced accommodation, good food, and meaningful cultural experiences rather than rushed shopping stops. The agency handles visa services, airport transfers, and multi-day packages (Jiuzhaigou, Xi'an, Sichuan, Hainan, Jiangnan cruise) with clear communication and follow-through. Most customers return or recommend them; one isolated report of a currency exchange shortfall did not deter confidence. Pricing appears competitive for the level of coordination and personal attention delivered.
Last updated 2026-08-17