Business data from Google Business Profile, checked 2026-10-15.
PTS orchestrates small group and private tours to mainland China with meticulous itineraries that feel unhurried. Eric Chong, A-Qiang, Su, and other guides are consistently praised for attentiveness, helpfulness with photography, and warm care-from airport luggage assistance to strawberry gifts for the group. Reviewers report balanced accommodation, good food, and meaningful cultural experiences rather than rushed shopping stops.
The agency handles visa services, airport transfers, and multi-day packages (Jiuzhaigou, Xi'an, Sichuan, Hainan, Jiangnan cruise) with clear communication and follow-through. Most customers return or recommend them; one isolated report of a currency exchange shortfall did not deter confidence. Pricing appears competitive for the level of coordination and personal attention delivered.
Punctual service with warm driver rapport appeals to some travellers, though pricing complaints and driver conduct concerns surface in a thin review base.
Staff respond fast to last-minute requests and flight changes; reviewers praise courteous reps and competitive rates. Vehicles arrive clean and well-maintained. Wendy is mentioned by name for solving a booking crisis with helpfulness and language support.
Reviewers describe a fast, dependable rental company that handles urgent requests well. Many say the staff answer quickly and arrange things without fuss, even for same-day bookings. Cars are often called clean, in good shape, and well maintained. Several customers mention helpful staff, a named coordinator, and a runner who explained terms and car conditions clearly. One renter had a minor fault on a Kuantan trip and got a nearby mechanic quickly. Some also praise the prices and the 7-seater Perodua Alza.
Last updated 2026-10-15