Every reviewer praises the company for friendly, professional drivers who know Kuala Lumpur well and keep passengers safe and comfortable. Trips run smoothly from booking through drop-off, with staff who speak English and offer helpful local tips.
Standout staff include Gini, Ram, Devanraj, and Sam, who handle everything from family groups to school trips to last-minute airport transfers. Drivers arrive on time, stay focused on the road, and often do more than the job requires, from suggesting routes that beat traffic to adjusting music preferences mid-journey.
Review evidence is limited to a single 4-star rating with no text. Their website lists inbound and outbound tours across Malaysia, Indonesia, Philippines, and Maldives, plus corporate travel services.
When TUI staff engage, they handle rebooking, flight changes, and refunds with care. One agent, Syafiq, drew specific praise for guiding a complex booking. However, recent complaints centre on unresponsive communication: customers report two-month email silences, unanswered phones, and no help during airline disruptions. Earlier reviews celebrated prompt replies; recent ones suggest this has shifted. The complaint pattern is concrete: hidden international transaction fees appear on statements, and package upgrades charge 10% more than booking direct. Several customers note the phone system plays only automation, and finding a working email has proven difficult. Price transparency and consistent communication remain points of tension.
Half the reviews praise friendly staff and 24-hour support; the other half report botched group arrangements, missed airport pickups, and slow responses to email requests despite advance notice.
Last updated 2026-08-17