49 low data
kuala Lumpur Tour
4.5(2)Publishes prices
One reviewer found the Batu Caves visit spiritual and serene, though the overall evidence base is limited to two reviews total.
Day Tours & City Sightseeing
Reliance Premier Travel Malaysia
Day Tours & City SightseeingCustom & Private ToursAirport Transfer & Transport ServicesVisa & Travel Document ServicesCorporate & Group Tours
- Services
- Day Tours & City Sightseeing, Custom & Private Tours, Airport Transfer & Transport Services
What recent reviews say
Staff like Nesh, Deven, Hanson, and Evelyn earn repeated praise for staying in touch through problems and handling visa paperwork thoroughly. Customers describe long-haul itineraries meticulously organized, from Hokkaido to Beijing to Phuket, with guides who adapt plans on the fly and drivers who go beyond the basics.
One traveler noted a Guangzhou private tour missed guided commentary at sights, though most reviews emphasize flexibility and attentive service. The team handles flight rebookings, ETA applications, and corporate groups with equal professionalism. Satisfaction spans crisis resolution, voucher sales, and multi-week custom journeys.
Praised for
- responsive staff named and remembered
- handles visa paperwork and complex issues
- customizes itineraries
- reliable follow-up and proactive communication
- experienced guides and drivers
Watch-outs
- private tour lacked guided interpretation
- itinerary finalisation took time
knowledgeable-guideresponsive-communicationflexible-itinerarywell-organizedfriendly-staff
Best for: Families and retirees seeking curated multi-week tours with attentive guides and corporate teams needing cohesive trip coordination.
Think twice if: Private tours may lack hands-on guide accompaniment at all sites; clarify guide scope before booking.
Strengths
- staff stay engaged through trips and problem resolution
- named agents handle visa applications end-to-end
- private itineraries customized with client input
- coordinates flights, hotels, guides, and drivers
Worth knowing
- Named staff: Nesh (cruise bookings, flight rebooking, vouchers)
- Deven (visa paperwork, ETA applications)
- Hanson (itinerary planning, Beijing tour)
- Evelyn (China trip coordination)
- Qystina (long-term issue resolution)
- Nuna (Phuket tour guide)
- Rooney (itinerary advising)
- Zhang (Beijing tour guide)
What reviews say by service
- Day Tours & City Sightseeing
- Corporate group praised for balanced schedule, attentive guide, flexible itinerary adjustments.
- Custom & Private Tours
- Long-haul tours praised for meticulous planning and proactive staff; one Guangzhou tour lacked guide accompaniment at sights.
- Visa & Travel Document Services
- Visa paperwork and ETA applications handled end-to-end; complex cases resolved after months of follow-up.
- Corporate & Group Tours
- Trip coordination includes transport comfort, seat pre-arrangement, and flexible adaptability praised.
- Airport Transfer & Transport Services
- Airport leaders mentioned for check-in guidance; transport comfort noted (coach legroom, charging ports).
How it compares
How we scored this
How We Score Star rating 0
Review volume 0
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30
Common questions
- Can Reliance handle visa applications and ETA approvals?
- Yes. They assist with US, UK, and Australian visa paperwork and ETA applications. Deven handles these cases and has resolved long-delayed refunds and reapplications.
- Do they arrange multi-week custom tours?
- Yes. Examples include 7-day Beijing, 3-week China itineraries, and Hokkaido trips. Staff like Hanson and Evelyn customise itineraries with client input and follow up throughout the journey.
- What is included in corporate group packages?
- A Phuket 3D2N trip included pre-arranged flight seats, comfortable coach with charging ports, airport tour leader guidance, and an attentive guide (Nuna) who adjusted the schedule to match company needs.
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