16 low data
Kampung china
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Day Tours & City Sightseeing
Ivy Holidays Kuala Lumpur
Day Tours & City SightseeingCorporate & Group ToursAirport Transfer & Transport Services
- Services
- Day Tours & City Sightseeing, Corporate & Group Tours, Airport Transfer & Transport Services
- Reviews
- 121
What recent reviews say
Several guides stand out for knowledge and friendliness-Wilson, Sasi, Lionel, and Balan consistently earn praise for making tours educational and enjoyable, and vehicles are often described as clean and punctual. Yet communication failures plague the company: callers go unanswered, guides disappear mid-tour, and cancellations are met with silence or rigid policy repetition instead of customer care. Driver conduct also varies sharply-some praised for safety, others flagged for dangerous lane changes and poor attitude.
Tours to Malacca, Batu Caves, and Cameron Highlands receive the strongest praise for content and pacing. The disconnect suggests inconsistent operational standards: excellent frontline staff on some bookings, disappearing responsiveness on others, and airport transfer drivers operating outside that quality envelope.
Praised for
- knowledgeable guides
- clean comfortable vehicles
- punctual pickups
- friendly professional staff
- flexible itinerary adjustments
Watch-outs
- poor communication/unresponsive staff
- driver safety and attitude issues
- inflexible refund policy
- disorganized logistics
- misleading tour recommendations
knowledgeable-guidepunctualfriendly-staffclean-vehiclepoor-communicationlast-minute-changessafety-consciouslanguage-barrier
Best for: Groups and individuals seeking regional day tours with experienced guides, provided advance contact is confirmed.
Think twice if: Communication failures are frequent; confirm pickups directly and avoid last-minute bookings. Driver safety varies. Refund policies are non-negotiable.
Strengths
- Named guides praised for knowledge and humor
- Clean, comfortable buses with on-time pickups
- Wide range of regional day tours
- Guides who extend tours for weather delays
Worth knowing
- Guide Wilson praised multiple times for knowledge and professionalism
- Guide Sasi noted for humor and extending tours for weather
- Guide Lionel and driver praised for communication with groups
- Drivers flagged by two reviewers for unsafe lane changes (vehicle AKC 2521, W7300E)
- Guide Khelvin left travelers stranded at Genting Highlands after claiming no network despite delivered messages
- Nadia mentioned as respectful staff member
- Bus noted as clean with generous legroom on Malacca tour
What reviews say by service
- Day Tours & City Sightseeing
- Tours praised for knowledgeable guides and comfortable vehicles; Malacca and Batu Caves trips most consistently positive, though disorganization and communication failures reported on some bookings.
- Corporate & Group Tours
- Tour operator praises flawless vehicle and driver services for client sightseeing needs; however, group coordination breakdowns documented in reviews.
- Airport Transfer & Transport Services
- Used by corporate clients; two reviewers flagged unsafe driving and poor attitudes from drivers on regular roads.
How it compares
- Rated 4 against a 4.59 average across the 250 day tours & city sightseeing businesses listed here.
- Has more Google reviews than 82% of the businesses in this directory.
How we scored this
How We Score Star rating 40
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30
Rating breakdown
5
87
4
3
3
2
2
1
1
28
Common questions
- Are your buses clean and comfortable?
- Yes, reviewers consistently describe buses as very nice, clean, and comfortable with generous legroom. A 6-month review of the Malacca tour noted this specifically.
- Can I get a refund if I have to cancel?
- Tours are non-refundable according to the company's stated policy. One reviewer cancelling due to sudden illness received no flexibility despite multiple contact attempts.
- How early should I arrive for pickup?
- Arrive on time; one reviewer was threatened with being dropped off after being 3 minutes late, as the guide had already parked the bus and departed.
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