46 low data
ET Academy Sdn Bhd
5.0(2)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Day Tours & City Sightseeing
Golden Deluxe Travel
Day Tours & City SightseeingCorporate & Group ToursAirport Transfer & Transport Services
- Services
- Day Tours & City Sightseeing, Corporate & Group Tours, Airport Transfer & Transport Services
- Reviews
- 603
What recent reviews say
Travelers consistently praise the seamless coordination and personal care they receive from Calvin Ng and the wider team across Asia-focused tours. Tour leaders brief groups pre-departure, guides deliver cultural context with humour, and drivers keep schedules tight, making back-to-back itineraries feel relaxed rather than rushed.
Specific standouts include advance WhatsApp updates before departure, meal arrangements matched to group preferences, and staff who go beyond logistics to create memorable moments (singing on coaches, candid photography, patient support for elderly travelers). A handful mention hotel selections could improve, but this rarely dents overall satisfaction.
Praised for
- knowledgeable and attentive tour leaders
- strong coordination before and during trips
- local guides deliver cultural insights and entertaining commentary
- drivers prioritize safety and punctuality
- staff treated guests like friends, not just tourists
Watch-outs
- some hotel quality inconsistent (AC, shower facilities)
- limited mention of areas for improvement
knowledgeable-guidepunctualfriendly-staffwell-organizedresponsive-communicationclean-vehiclesafety-conscious
Best for: families traveling to Asia wanting pre-trip reassurance and attentive group coordination
Think twice if: hotel quality varies by location; confirm accommodation details before booking
Strengths
- tour leaders provide pre-trip WhatsApp briefings and coordinate through entire journey
- local guides combine cultural expertise with entertainment
- staff handle airport transfers, visa coordination, and full itinerary logistics
- repeat customers book specifically with named staff members
Worth knowing
- Calvin Ng: tour leader known for pre-tour WhatsApp briefings and singing entertainment on coaches
- Jenny: tour guide praised for care and organisation on Hanoi-Sapa trips
- Desmond: staff member handling visa applications and airport pickups
- Xiao Chen / 小陈: local guide fluent in Mandarin, cultural commentary
- Sharon: staff praised for photography, patience, and organisational detail
- Winfred: tour leader for China tours, praised for humour and candid photography
- Eleen: tour leader for Guangzhou trips, known for attention to elderly travelers
- Staff send daily itinerary reminders and address problems on the spot
What reviews say by service
- Day Tours & City Sightseeing
- city tours well-organized with knowledgeable local guides and responsive coordination
- Corporate & Group Tours
- group logistics handled seamlessly from pre-trip briefing to airport handoff; special care for mixed-age groups
- Airport Transfer & Transport Services
- airport pickups and drop-offs managed punctually and safely as part of wider tour coordination
How it compares
- Rated 4.8 against a 4.59 average across the 250 day tours & city sightseeing businesses listed here.
- Has more Google reviews than 95% of the businesses in this directory.
How we scored this
How We Score Star rating 86
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30
Rating breakdown
5
522
4
60
3
12
2
2
1
7
Common questions
- Do I get information before my trip starts?
- Yes. Tour leaders send WhatsApp briefings a week before departure with flight details, seat assignments, itinerary step-by-step, and what to prepare.
- Will the tour leader stay with us the whole time?
- Yes. Malaysian tour leaders (like Calvin Ng) stay with the group from airport meet-and-greet through to Kuala Lumpur return. Local guides join at the destination.
- Can Golden Deluxe handle visa applications?
- Yes. Staff like Desmond can assist with visa applications alongside airport pickups and itinerary arrangements.
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Airport Transfer & Transport ServicesDay Tours & City Sightseeing