All seven reviews award five stars. Customers praise named drivers Adam and Shiva for punctuality, local knowledge, and attentive service. The team responds quickly, tailors tours to travellers' interests, and handles issues swiftly.
Based on limited recent reviews, so treat this as low-confidence.
Strong tours with standout staff like Kay Leong and Max Chan, backed by 66% five-star ratings. However, several travellers report broken promises on halal arrangements, hotels swapped last-minute, and inconsistent local guide quality-most sharply on Morocco and Turkey trips.
All three reviews are five-star, with customers naming staff (Nishallan, Suriah, Alan) for airport pickups and attentive tour guidance. Evidence is limited to three reviews spanning seven years, but those praising specific team members for helpfulness and local tips.
When TUI staff engage, they handle rebooking, flight changes, and refunds with care. One agent, Syafiq, drew specific praise for guiding a complex booking. However, recent complaints centre on unresponsive communication: customers report two-month email silences, unanswered phones, and no help during airline disruptions. Earlier reviews celebrated prompt replies; recent ones suggest this has shifted. The complaint pattern is concrete: hidden international transaction fees appear on statements, and package upgrades charge 10% more than booking direct. Several customers note the phone system plays only automation, and finding a working email has proven difficult. Price transparency and consistent communication remain points of tension.
Last updated 2026-08-17